iHug Privacy Guarantee



iHug is dedicated to working with you to safeguard your personal information on iHug Ecosystem across the World Wide Web. For years, you have trusted us with your personal and financial information. We are committedto protecting the information you have shared with us.

Within iHug, access to to your information is limited to those who need it to perform their jobs. We do not provide other companies access to your information for their own marketing or other financial gain. We do not solicit your information to marketers or third parties. Sharing your information as we have outlined here enables us to maintain superiority in the service we provide to you.

Our responsibility is to you, our customer. iHug is known for its extraordinary world class ideas and service to people in need of healthcare. iHug has established this Privacy Guarantee as a foundation for the security of your information. We keep our promise to you, that your information is private and secure. We will uphold this Privacy Guarantee using our core values.

Privacy Policy: iHug is dedicated to protecting Your personal information and informing You about how We use it. This privacy policy applies to transactions and activities and data gathered through the iHug Ecosystem. Please review this privacy policy periodically as We may revise it without notice. This privacy policy was last revised on 09/28/2015. Each time You use the iHug Ecosystem or provide Us with information, by doing so You are accepting the practices described in this privacy policy at that time.

Data We Collect From You: In order to operate the iHug Ecosystem and to provide You with information about Products or Services that may be of interest to You, We may collect “personal information” (i.e. information that could be used to contact You directly (without using the iHug Ecosystem) such as full name, postal address, phone number, credit/debit card information, or email address) or “demographic information” (i.e. information that You submit, or that We collect, that is not personal information; this may include, but is not limited to, zip code, hometown, gender, Username, age/birth date, browsing history information, searching history information, and registration history information), or medical information such as DOB, height, weight, hereditary diseases, family history of disease etc. We will also collect the contact information of Your friends, if You choose to connect Your contacts and address book information with iHug and Your login credentials to Your social network accounts, such as Facebook and Twitter, if You choose to connect those accounts with Your iHug account. You represent and warrant that You have the authority to provide Us with any such contact information. Demographic information is divided into two categories:

“non-public information”, which consists of iHug information and one-on-one communications between You and other Users of the iHug Ecosystem; and “public information”, which consists of all other demographic information.

Please note that the iHug Ecosystem knowingly collects, keeps and maintains personal information from children under the age of 18 under their parent(s) User account for preventative care Services. We require that all Users represent to Us that they are at least 18 years old.

How We Use Personal Information: We use Your email address and Your other personal information to help Us efficiently operate the iHug Ecosystem, to contact You in connection with Your transactions and other activities on the iHug Ecosystem (including, but not limited to, confirmation emails, or important news that could affect Your relationship with iHug), and to contact You and others to suggest potential matches. We use Your contact information to find and connect with Your friends (when instructed by You). These types of communications are known as “Operational Communications.” In some cases, Operational Communications may also contain commercial messages, such as banner ads and special offers.

To operate the iHug Ecosystem, including processing Your transactions and supporting Your activities on the iHug Ecosystem, We may share Your personal information with Our agents, representatives, contractors and service Providers so they can provide Us with support Services such as email origination, receipt or support Services, customer relationship management Services, and order fulfillment. We require these entities not to use Your information for any other purpose.

By purchasing, or registering or making reservations for, Products or Services offered or sponsored by third parties on the iHug Ecosystem, or electing to receive communications (such as emails or material by mail) or electing to participate in contests, sweepstakes or other programs (such as discount or rewards programs), offered or sponsored by third parties on the iHug Ecosystem, You consent to Our providing Your personal information to those third parties. Those third parties may use Your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding Your preferences for the use of Your personal information by them. Additionally, You agree that We may use and disclose all such information so submitted to such third parties in the same manner in which We are entitled to use and disclose any other information You submit to us.

Any third party with whom We are allowed to share Your personal information is authorized to use Your personal information in accordance with Our contractual arrangements with such third parties and in accordance with their own privacy policies, over which We have no control, and You agree that We are not responsible or liable for any of their actions or omissions. Those who contact You will need to be instructed directly by You regarding Your preferences for the use of Your personal information by them.

How We Use Demographic Data: We may review all demographic Data. We may use demographic information to tailor the iHug Ecosystem and communications to Your interests. We may also share demographic information with advertisers on an anonymous and aggregated basis (i.e., without telling the advertisers Your identity). One of the reasons We may do this is to increase the likelihood that Our advertisers' goods and Services will appeal to You as a User of the iHug Ecosystem. Our sharing of demographic information with advertisers is anonymous (i.e., We do not tell advertisers which particular iHug Users are members of which demographic groups), subject to the rest of this privacy policy. When You respond to an advertisement, however, We ask You to remember that if that ad that is targeted to a demographic group and You decide to give the advertiser Your personal information, then the advertiser may be able to identify You as being a member of that demographic group.

How to Edit Your Information: iHug provides You with the ability to access and edit Your personal information. To update Your personal info, click Settings in the iHug menu. There You can view, update and correct Your account information.

So that We can protect the integrity of sensitive data, there are certain pieces of information, such as Your age, that You cannot alter Yourself.

Our databases automatically update any personal information You edit in Your profile, or that You request We edit. Information transmitted through boards, chats, polls or through any other means remain in Our databases and become the property of iHug upon submission. Keep this in mind if You decide to communicate personal information through any of these applications.

Information Retention: To preserve the integrity of Our databases, standard procedure calls for Us to retain information submitted by members for an indefinite length of time. iHug understands Your submissions as consent to store all Your information in one place for this indefinite length of time, if We so wish. If required by law, as is the case to comply with the Children's Online Privacy Protection Act (COPPA), We will nullify member information but store it in a closed-circuit system for future reference in the event any legal proceedings arise from it. We will also respond to written member requests to nullify account information. Also, by using the iHug Ecosystem, you do hereby represent and warrant that You understand and agree that all information submitted by You through the iHug Ecosystem or otherwise to iHug becomes the property of iHug and may be used in the sole discretion of iHug in accordance with this Privacy Policy and the Terms of Use.

Choice/Opt-Out: iHug provides Users the opportunity to opt-out of receiving advertisement communications from Us and Our partners at the point where We request information about the visitor. iHug gives Users the option to remove their information from Our database, to not receive future advertisement communications or to no longer receive Our service.

Special Cases in Which We Share Personal Information: Your personal information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy. We may also disclose personal information when We determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safety of iHug or other visitors to the iHug Ecosystem. We also may disclose Your personal information to Our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with whom We are under common corporate control. Whenever personal information is disclosed under this paragraph, we may also disclose Your demographic information along with it, on a non-anonymous basis. All of Our parent, subsidiary and affiliated legal entities and businesses that receive Your personal information or non-anonymous demographic information from Us will comply with the terms of this privacy policy with respect to their use and disclosure of such information.

Our Security Precautions: Your iHug Profile is password-protected through fingerprint so that only You and authorized iHug employees have access to Your account information. If You have registered for iHug using Facebook Connect, your account will be created using Facebook but a fingerprint will still be needed to access. This provides a highly secure login. In order to maintain this protection, do not lend Your phone out for extended periods of time to anyone. iHug staff will never proactively reach out to You and ask for any personal account information. If You share a computer, iHug cannot be accessed online, only through the app that is downloaded on the Users device.

iHug makes every effort to ensure that Your information is secure on its system. iHug has staff dedicated to maintaining Our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every iHug employee is aware of Our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, iHug cannot guarantee the security of any information You transmit to Us, and You do so at Your own risk. If You have any further questions on this issue, refer to iHug Terms of Use. iHug expressly disclaims any liability that may arise should any other individuals obtain the information You submit to the iHug Ecosystem.

iHug has security measures in place to protect against the loss, misuse and alteration of the information under Our control. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which You reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in Your country or jurisdiction.

The iHug Ecosystem may contain links to other web sites. We are of course not responsible for the privacy practices of other web sites. We encourage Our Users to be aware when and/if they leave the iHug Ecosystem to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by the iHug Ecosystem.

Changing our Privacy Policy for Previously Gathered Information: If at any point we decide to use particular personally identifiable information in a manner materially different from that stated at the time it was collected, We will notify Users by way of an email or by providing 30 day’s notice on the iHug Ecosystem. We also encourage You to review this privacy policy periodically. By using the iHug Ecosystem, you do hereby represent and warrant that You have read, understand and agree to all terms of Agreement. Each time You use the iHug Ecosystem, You agree to all terms set forth in this Agreement and any other policies published by iHug on the iHug Ecosystem. Please note that We will continue to have the right to change Our privacy policy and practices, and how We use Your personally identifiable information, without notice, as described in herein, provided that such changes shall only apply to information gathered on or after the date of the change Except as otherwise indicated, the iHug Mobile Application and all content on our Websites, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of iHug or its licensors and is protected by United States and international copyright laws. iHug allows You to view or download a single copy of the material on the website solely for Your personal, noncommercial use.

The compilation of all content on the Websites is the exclusive property of iHug and is protected by United States and international copyright laws. Unless specifically authorized in writing by iHug, any use of these materials, or of any materials contributed to the Websites by entities other than iHug, on any other website or networked computer environment for any purpose is prohibited.

Any rights not expressly granted by these Terms and Conditions or any applicable end-User license agreements are reserved by iHug. Content and features are subject to change or termination without notice in the editorial discretion of iHug.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If You believe in good faith that materials appearing on the Websites or iHug Mobile Application infringe Your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

In addition, if You believe in good faith that a notice of copyright infringement has been wrongly filed against You, the DMCA permits You to send us a counter-notice. Notices and counter-notices must meet statutory requirements imposed by the DMCA. One place to find more information is the U.S. Copyright Office website, currently located at https://www.loc.gov/copyright.

In accordance with the DMCA, iHug has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent as follows:

Fax: 800-608-4110 Agent: Jim Salter Address: iHug, 2280 East Bidwell Street #214 Folsom, CA 95630

(This telephone number is for copyright-related complaints only. No solicitations. For User and website Services, fax iHug at (800-608-4110.)

Please note: If You materially misrepresent that online material, Product, or activity is infringing Your copyrights, you may be liable for damages (including court costs and attorneys' fees) and could be subject to criminal prosecution for perjury. We suggest that You consult Your legal advisor before filing a notice or counter-notice.

Trademarks and service marks: “iHug" and the iHug logo(s) are registered service marks of iHug or its affiliates. Other proprietary marks of iHug or third parties may be designated as such from time to time on the Websites or iHug Mobile Application through use of the TM, SM, or ® symbols. Users of the Websites or iHug Mobile Application are not authorized to make any use of the iHug marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by iHug or the applicable third party.



Information security
In our efforts to provide personalized, world class service and experiences, we collect your personal information. We keep your personal information secure and confidential using 256-bit encryption online and secure firewalls monitored by our Security Team. Our IT Department is constantly updating our systems to keep on top of new threats and to keep your information guarded and secure.

Security Check List
1. Protect your personal information - Do not provide any personal information over the phone, mail or Internet unless you trust the source and it's secure. Be suspicious of e-mails requesting your financial information, reputable companies will never ask their customers for financial information via e-mail.

Look for the lock icon on your browser's status bar when you are shopping online.index

2. Install anti-virus and firewall software

• Keep your anti-virus and firewall software up to date.
• Install a firewall to block unauthorized users from accessing your  computer.
• Avoid opening and reading unsolicited e-mails.
• Ensure that your virus scanning softwareautomatically scans attachments, or scan
them manually prior to opening them.
• Use a pop-up blocker.

3. Use an up-to-date browser and operating system - Always use an up-to-date browser with the highest level of encryption.

4. Protect your login and password information - Don't share your login and password information withanyone.

• Choose a password you can remember without having to write it down.
• Use a combination of numbers, words and punctuation for your passwords.
• Change your passwords at least twice a year.
• If you use a wireless router to connect to the Internet, make sure to create your own secure password for it, rather than relying on its default password.

5. Prevent spyware - Install anti-spyware software on your computer. Download software only from sites you know and trust. Be careful about which websites you visit.

6. Stay alert - Don't provide personal information over the phone, mail or Internet unless you trust the source.Review your statements and accounts regularly for unexpected transactions. Order and review a copy of your credit report. Look for inaccuracies or unexplained entries.

7. Contact iHug - if you need help with your security questions and problems, Email Us.


Your responsibilities

Our guarantee does not ensure protection against your failure to follow your responsibilities. Review your iHug account frequently. Notify iHug immediately of any unauthorized account activity.

Your computer
Confirm the computer you're using is up to date with anti-virus and firewall software prior to accessing iHug. Understand that when accessing iHug, our website utilizes cookies, a temporary internet file that allows us to maintain your identity while browsing on our site for your security.

Operating system
Utilize Microsoft.com to ensure you have the latest security updates and newest software available on your operating system. Utilize Apple.com to ensure you have the latest security updates and newest software available on your MacOS.

E-mail requests
Do not respond to any e-mails requesting personal or financial information, such as account numbers, credit card information or passwords. iHug will never request this information via email and we strongly discourage clicking on any links within an e-mail if you suspect the message might be fraudulent.

Stay informed
Check out trustworthy sources on a regular basis to stay current on the latest security issues and advice.

Cooperate
iHug will diligently prosecute any activity we deem unauthorized after investigation. Please understand we will need your cooperation during this process and may need additional assistance from you, including access to the computer with which you access iHug.

To contact us about privacy, email us: Email Us »

Updates and Effective Date
Any material changes to the Privacy Guarantee will be posted on this web site.
The effective date of the Privacy Guarantee is 2004.
Last updated 2014.


iHug - A Cupertino Company

Our vision is to provide humanity with affordable on-demand health care software-as-a-service.

19925 Stevens Creek Blvd

Cupertino, CA 95014-2358

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